Production information
All jewelry in solid 14K gold, 18K gold or platinum are “handmade-to-order”, which means that the item is crafted only after you’ve placed the order and successfully went through with your payment.

Estimated time for production
The estimated time frame for our crafting process is 4 to 6 weeks at the moment.

Sometimes the production time is longer due to a holiday season or abnormally high order volumes. In the case that we do have longer crafting times, there will be an announcement text at the top of our shop (this website) that informs you about this and how much longer the production time is expected to be.

Placing a “rushed order”
If you need extra fast production and delivery time, please contact us via email to check if your suggested delivery date can be achieved or not.

Returns & Refunds

At Sunday Island Jewelry, our returns policy reflects the made-to-order nature of our jewelry. Every piece is handcrafted specifically for you rather than taken from ready-made inventory, and each order requires dedicated materials, craftsmanship, and production time.

For this reason, we do not offer standard refunds, returns, or exchanges for a change of mind.

We understand that circumstances can sometimes change, so return requests may occasionally be considered on a case-by-case basis. Any return request must be submitted within 7 days of delivery. If a return is approved, a 40% restocking fee will apply to help cover the costs already invested in creating your piece.

Faulty or Damaged Items

Every piece goes through quality inspection before it leaves our studio.

If your jewelry arrives with an issue, please contact us as soon as possible. If the issue is confirmed to be a manufacturing or craftsmanship defect, we will repair or replace the item at no cost and send the repaired or replacement piece back to you once completed.

How to Request a Return

Please contact us through our contact form before sending any jewelry back to us.

When contacting us, please include:

• Your order number
• The name used to place the order

Our team will review your request and let you know the available options and, if applicable, provide return instructions.

Please do not send jewelry back without contacting us first, as unapproved returns will not be accepted.

We stand behind the quality and craftsmanship of our jewelry and provide 60 days warranty against all craftsmanship defects. If you notice any issue with your Sunday Island jewelry within 60 days from the delivery date, please contact us to arrange for an inspection. If we determine that a craftsmanship defect is present, we will service your jewelry at no additional cost to you. If we determine that the damage is outside of our responsibility, we will quote you a price for the service and only move forward once we have your approval.

Our 60 days manufacturing warranty service covers:
 1. Replacing lost accent stone(s) for free within 60 days from the delivery date. 
 2. Routine inspection, cleaning, and/or polishing.
 3. Correcting any craftsmanship defects.  

Our 60 days manufacturing warranty does NOT include:
1. Fine jewelry is not impervious to normal wear, activities, or trauma. Our warranty coverage excludes normal wear and tear, resulting in loss of gemstones, bent prongs or any artificial abuse.
2. We do not cover damaged, stained, lost or chipped center stone unless the defect is present upon arrival. You must notify us within 2 days of receipt if the center stone arrives in unsatisfactory condition. 
3. Repair, sizing, or other service performed by someone other than us will automatically void all warranties.
4. Theft or loss of the jewelry.

We recommend insuring your jewelry with a 3rd party insurance company or with your home/rental policy.

We understand that things happen in life. Don’t panic, in most of the time, the ring can be repaired.

Please contact us via email and we will provide an estimate for the repair and guide you through how to send the piece to us for the service.

In most of the case, we are able to take a small reasonable fee (normally between 100USD to 200USD for issues that are unrelated to the main gemstone) for reparing or cleaning your jewelry. The cost for shipping is your own responsibility, both to us and back again.

If the center stone is lost or damaged permanently
We can normally help you source a new stone and re-set it.  However, the cost of replacing a new center stone will cost about 25%-35% of the original price. Please refer to our care instructions to avoid any potential risks of damaging your jewelry.

See our delivery page for more information.

If the shipment arrives at your address but cannot be delivered due to personal reasons, such as an incorrect address or absence of the receiver, the buyer must take responsibility and contact their local post office to resolve the issue. If the shipment is sent back to us, please let us know immediately so we can monitor the situation. Please note that a redelivery fee will be required and the item will only be scheduled for redelivery once we receive it back.

Cancellation within 24 hours of purchase

You can request a cancellation within 24 hours of purchase. However, a cancellation will incur a 6.5% cancellation fee due to the payment processors charging a 6.5% processing fee and not refunding us for canceled orders. If you request a cancellation within 24 hours of purchase, you will receive a 93.5% refund back.

Cancellation after 24 hours of purchase

After 24 hours, your order will go into production, and we can no longer stop the production process. Please note that the amount of time and effort we spent on each order can’t be canceled. Therefore there will be a restocking fee of 40% for all cancellations that are requested after 24 hours.

Note: custom-made orders can’t be canceled at any time.