Frequently asked questions

We’re committed to helping all of our customers in the best way possible at all times. If you have any questions for us that are not in the list of questions and answers addressed below, please go to our contact page and send us an inquiry. We will do our best to respond within 24 hours during business days.

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SHIPPING & DELIVERY

Yes, we offer free worldwide shipping. Please find more details about our delivery service on our delivery page.

A shipping notification will be sent when your order has shipped. This notification will include the tracking number for your package. Please allow up to 24 hours for the tracking information to be updated in the tracking link provided.

We offer free worldwide shipping for all orders.

We understand that engagement rings and fine jewelry are often ordered for special occasions. Therefore, our parcels are always packed discreetly with no information about what it contains.

Yes, all parcels are insured and require the receiver’s signature upon delivery.

You will receive a shipping notification email with a tracking number after we ship your order from our office. You can track the package using the tracking link provided.

For safety reasons, we do not typically deliver to P.O. boxes, mail-forwarding addresses, and temporary residence addresses.

The express shipping does not affect the production time, which means your order will still be shipped within 4 to 6 weeks from the day you made the payment.

ORDERING & PAYMENT

“Made to order” means that the product is only made when an order is placed requesting it. In our cases, we begin the production after we receive an order from you, and the jewelry will be made exactly according to your choice of material and size.

A 6-8 weeks turnaround means that once you place your order, it takes 6-8 weeks for your item to be handmade at our studio.

The best course of action is to get in touch with us by email at [email protected] and we will assist you in resolving the issue promptly.

For our made-to-order rings, our average production time is between 4 to 6 weeks. We always do our best to get your ring ready as soon as possible, but we also want to make sure that it’s perfect and just the way you want it.

If you have a specific date in mind for when you need your ring to be ready, please get in touch with us before placing your order. In that case, rush orders are sometimes possible for solid 14k gold and 18k gold pieces, but a service fee of $150USD will apply.

You will only receive an order confirmation email and a shipping notification email.

It is hard to keep track of an individual order as there are lots of orders being handled at the same time at our studio. Therefore, we do not typically send email updates throughout the production process.  However, we will contact you by email if there is a problem with your order or an unforeseen delay.

An order confirmation email with details of your order will be sent to you right after we receive your order. Please make sure to check your spam folder if you cannot find one in your inbox.

If you haven’t received any email confirmations about your order, it is likely the emails were marked as spam or that the email address you entered contains a typo. Some email providers may mark our emails as spam or completely block them. Be sure to check your spam folder for emails about your order, and make sure to add Sunday Island Jewelry to your safe list. If you have questions about your order, please feel free to reach out to us by email.

Due to the insurance policy, we are not allowed to receive jewelry or stones from customers. Please DO NOT send us any jewelry or stones. Our custom orders can only be made with our materials.

Yes, we offer free engraving for maximum 15 characters. Please simply leave us a note at checkout with your preferred engraving text.

SIZING & MATERIALS

Yes. Simply add this “Sizing Upgrade Service” to your cart and pay together with the ring:

https://sundayislandjewelry.com/shop/sizing-upgrade/

We highly recommend you to go to a local jewelry store to have your finger measured, or purchase a standard ring sizer from a reputable retailer. Please do NOT use a paper or string to measure your finger since that may result in inaccuracy.

If you use a different type of measurement that is not US ring size, please refer to this standard international conversion chart:
http://www.onlineconversion.com/ring_size.htm

If you are trying to buy someone a ring as a surprise but don’t know his/her ring size, you may try “stealing” one of her existing rings and have it measured at a local jeweler to get an measurement.

If all above fails, you may consider to order a US size 7 which is the most common size for an adult woman. You may have to resize it later if the ring does not fit him/her perfectly, in that case, please refer to our resizing policy.

We take pride in offering high-quality gemstones that are naturally formed and ethically sourced.To ensure transparency with our customers, we explicitly list any lab-grown gemstones in the product description . Rest assured that all of our diamonds and gemstones are ethically sourced and natural.

Yes, we use recycled gold as an effortless option for our jewelry production. Being an Sweden-based company, it is important for us to prioritize sustainable and ethical practices in our operations. By utilizing recycled gold, we can reduce our impact on the environment and support the responsible sourcing of precious metals. It’s our way of contributing to a better future for the planet and ensuring that our customers can feel good about the jewelry they wear.

18K = 75% pure gold (25% other metals)

14K = 57.5% pure gold (42.5% other metals)

Tips: If you are sensitive to nickel, the safest option is to order a platinum ring which has 95% platinum and 5 % other metal.

We can’t change anything once the production begins. However, it is possible to resize your ring at a cost before mailing it to you. Most of our rings can be resized to be 1.5 sizes larger or smaller. In this case, please contact us by email to get further assistance.

It’s essential to determine your correct finger size before ordering. Most of our rings can only be resized up or down by about 1.5 sizes. Otherwise, it may require a complete remaking of the ring, and the cost of remaking a ring is 40% of its original price.  If you need your ring resized, please get in touch with us by email. The cost of resizing ranges between $100 to $150 per ring, plus shipping both ways.

FINANCING

All Sunday Island pieces are displayed and charged in USD.

Payment Plan Option (Not applicable for custom orders)

We provide a payment plan for standard orders. However, please note that custom orders require full payment upfront due to the unique materials and labor involved.

Details of the Payment Plan:

  • Initial Payment: A minimum of 60% of the total order amount is required before we commence production.
  • Completion of Payment: The remaining 40% is due before we ship your order.
  • Time Frame: The payment plan must be completed within 4 months from the day we receive the initial 60% payment.

If you wish to opt for a payment plan, please provide the following information:

  • The link to the item you’re interested in.
  • Your preferred gold type (14k, 18k, or platinum; rose, white, or yellow gold).
  • Your ring size.
  • The date you intend to make the first down payment.

Please note that all items will enter production after receipt of 60% of the total payment and will only ship after full payment is made.

Cancellation and Restocking Fee

If an order is canceled before shipment, a restocking fee of 40% (based on the item’s total price) will be deducted from your refund.

RETURNS & EXCHANGES

We take great pride in crafting each piece with care and attention to detail, and our ultimate goal is to make our customers happy with their purchase. As most of our items are handmade-to-order(custom-made products), we typically do not accept returns or exchanges. However, if you received a defective item, please contact us within 3 days of receiving it and we will work with you to resolve the issue promptly. If the defective item cannot be repaired or replaced, we will issue a full refund once the item is returned to us in its original condition.

If you wish to return your fault-free order for personal reasons, please contact us within 3 days of receiving it and we will consider your request on a case-by-case basis. Please note that a restocking fee of 40% will be applied to all returns unrelated to a craftsmanship defect of the item(s) as we put in a lot of time and effort into each order.

All items must be returned in their original condition without any signs of wear or alteration. We reserve the right to decline a return if the item shows signs of wear, has been altered in any way, or if the return is requested after the allowed 3 days. Engraved, rushed orders and orders with special custom changes are not eligible for return. Discounted items are final sale and are not eligible for return.

Cancellation within 24 hours of purchase

You can request a cancellation within 24 hours of purchase. However, a cancellation will incur a 5.5% cancellation fee due to the payment processors charging a 5.5% processing fee and not refunding us for canceled orders. If you request a cancellation within 24 hours of purchase, you will receive a 94.5% refund back.

Cancellation after 24 hours of purchase

After 24 hours, your order will go into production, and we can no longer stop the production process. Please note that the amount of time and effort we spent on each order can’t be canceled. Therefore there will be a restocking fee of 40% for all cancellations that are requested after 24 hours.

Note: custom-made orders can’t be canceled at any time.

REPAIRS

We take pride in crafting high-quality jewelry that’s meant to last for generations. Proper care is crucial to maintain the lifespan and longevity of your newly purchased jewelry.

If your jewelry becomes damaged, please don’t hesitate to reach out to us via email. We’ll do our best to repair it, as we believe in the value of repairing and preserving fine jewelry.

There is a reasonable fee for repairing or cleaning your jewelry, typically ranging from $100 to $150 for issues unrelated to the center gemstone. You’ll be responsible for the cost of shipping your jewelry to us as well as the return shipping.

If the center stone is permanently damaged, we can usually help you source a new stone and reset it for a cost of approximately 25-35% of the original price. We encourage you to refer to our care instructions to avoid any potential damage to your jewelry.

YOUR JEWELRY CARE

Remove your jewelry before hand washing, showering, gardening or doing outside work, using cleaning chemicals, applying makeup and lotions, swimming, and exercising. Exposure to any harsh chemicals or heavy pressure will put your jewelry at risk.

You can normally clean your jewelry at home with water, gentle soap, and a soft toothbrush. (exception: Ethiopian opal gems)

Your jewelry contains one or several Ethiopian Opal gemstones
Ethiopian Opal is a delicate stone that requires the wearer to take care of it properly. They are considered hydrophane opals and have the ability to adsorb water or liquids. A contact with water, chemicals, oil or heat may result in a discoloration or a permenant damage. Please do not wear your opal jewelry while cooking, washing hands, taking showers, swimming or any physical activities that will put the stone at a risk of damaging. After every wear, the best cleaning method for Ethiopian opal jewelry is to use a clean, soft, dry microfiber cloth to gently remove dirt, residue, and oils.

Australian Opal gemstones
Australian Opal can be cleaned by soap water and a soft brush. Just avoid ultrasonic cleaners and chemical cleaners.

OTHER

Our usual response time is 1 to 2 business days, and we make every effort to respond promptly to all inquiries. If you haven’t received a response, please check your spam folder and ensure that the email address you provided is accurate and free of typos. To follow up, please email us directly at [email protected] and we’ll be sure to address your questions as soon as possible

We are located in Gothenburg, Sweden.

We do not currently have a physical store. As our team and business grows, we are hoping to open a physical showroom by the end of 2023.