Returns & Refunds

At Sunday Island Jewelry, our returns policy reflects the made-to-order nature of our jewelry. Every piece is handcrafted specifically for you rather than taken from ready-made inventory, and each order requires dedicated materials, craftsmanship, and production time.

For this reason, we do not offer standard refunds, returns, or exchanges for a change of mind.

We understand that circumstances can sometimes change, so return requests may occasionally be considered on a case-by-case basis. Any return request must be submitted within 7 days of delivery. If a return is approved, a 40% restocking fee will apply to help cover the costs already invested in creating your piece.

Faulty or Damaged Items

Every piece goes through quality inspection before it leaves our studio.

If your jewelry arrives with an issue, please contact us within 48 hours of delivery and include clear photos showing the issue. If the issue is confirmed to be a manufacturing or craftsmanship defect, we will repair or replace the item at no cost and send the repaired or replacement piece back to you once completed.

How to Request a Return

Please contact us through our contact form before sending any jewelry back to us.

When contacting us, please include:

• Your order number
• The name used to place the order

Our team will review your request and let you know the available options and, if applicable, provide return instructions.

Please do not send jewelry back without contacting us first, as unapproved returns will not be accepted.