Returns & Refunds

We hope you’ll love your Sunday Island Jewelry piece, but we understand that sometimes plans change. You may request a return within 7 days of delivery, subject to eligibility and approval.

As each piece is handcrafted specifically for your order, approved returns carry a 40% restocking fee to help cover the materials, time, labor and shipping involved in making and delivery your jewelry, as well as the original shipping costs.

Faulty or Damaged Items

Every piece goes through quality inspection before it leaves our studio.

If your jewelry arrives with an issue, please contact us within 48 hours of delivery and include clear photos showing the issue. If the issue is confirmed to be a manufacturing or craftsmanship defect, we will repair or replace the item at no cost and send the repaired or replacement piece back to you once completed.

How to Request a Return

Please contact us through our contact form before sending any jewelry back to us.

When contacting us, please include:

  • Your order number
  • The name used to place the order

Our team will review your request and let you know the available options and, if applicable, provide return instructions.

Please do not send jewelry back without contacting us first, as unapproved returns will not be accepted.

Items That Cannot Be Returned

  • Engraved or personalized pieces
  • Custom designs or orders with special modifications
  • Rush order service fees
  • Design and fitting services, including CAD Drawing Services, Wax Ring Try-On Models, and Sizing Upgrade Services
  • Discounted or sale items
  • Items that have been worn, resized, altered, or damaged after delivery
  • Return requests made more than 7 days after delivery